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Terms and conditions
General terms and conditions
AND.
Basic provisions
1. These terms and conditions (hereinafter referred to as the " Terms and Conditions ") of the company Bohemian Cosmetics sro, registered at the Regional Court in Pilsen, Section C, File 46244, Company ID: 225 09 984, with its registered office at Koželužská 3034/1, 301 00 Pilsen (hereinafter referred to as the "Seller") regulate, in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person who concludes a purchase contract outside of their business activities as a consumer, or within the framework of their business activities (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the seller on a website located at the internet address www.bohemiancosmetics.cz (hereinafter referred to as the "online store").
2. The contact details for communication between the seller and the buyer are e-mail info@bohemiancosmetics.cz and telephone: +420 732 394 302.
3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.
4. These terms and conditions and the purchase contract are concluded in the Czech language.
5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
II.
Information about goods and prices
1. The subject of the performance under the purchase contract concluded between the buyer and the seller are products, goods or services according to the seller's offer in the online store (hereinafter referred to as "goods"). Information about the goods, including the prices of individual goods and their main characteristics, are listed for individual goods in the online store catalog. The prices of the goods are listed including value added tax. The prices of the goods remain valid for the period for which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually negotiated conditions.
2. The Seller undertakes to deliver the goods to the Buyer according to the Buyer's order, to transport them to the place designated by the Buyer and to hand them over to the Buyer there in the manner specified in these Terms and Conditions. Information on the costs associated with packaging and delivery of the goods is published in the online store. The amount of the cost of delivering the goods may vary depending on the selected method of transport and the country of delivery. The Buyer is always informed of the final amount of the transport costs during the ordering process before sending the order.
3. All presentation of goods placed in the online store catalog is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
4. The seller does not offer digital content or digital services within the meaning of Directive (EU) 2019/770 of the European Parliament and of the Council through the online store. The subject of sale is exclusively tangible movable goods - cosmetic products.
III.
Order and conclusion of a purchase contract
1. An order is a draft purchase contract, the subject of which is the purchase of the goods specified in the order. The valid offer for the goods, including the purchase price published in the current catalogue and other offers at the time of acceptance of the order by the seller, is valid for placing an order. The purchase price is the price marked as "Price with VAT".
2. By sending an order, the buyer confirms that he has read these GTC and agrees to their current wording in full. Buyers are bound by these GTC at the moment of sending the order.
3. A purchase contract based on an individual order is concluded upon receipt of a properly placed order from the buyer by Bohemian Cosmetics sro , under the price conditions stated on the website of Bohemian Cosmetics sro. After delivery of the order, the seller is obliged to procure and deliver the ordered goods to the buyer within the period specified in these GTC, based on the stock of goods.
4. A properly placed order by the buyer means, in particular, the completion of all necessary data when ordering, the buyer's name and surname, place of residence and e-mail address of the buyer, as well as the product code, the number of pieces ordered and the contact address for delivery of the products and valid contact details (e-mail, mobile phone). Any order placed by one of the methods specified in these GTC will be considered a properly placed order by the buyer, to the extent that the seller currently offers these services. Before sending the order to the seller, the seller is allowed to check and change the data entered in the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The data specified in the order are considered correct. The seller will confirm receipt of the order without undue delay by e-mail to the e-mail address specified by the buyer. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order via the email address that the buyer provided in the order.
5. The place of delivery of the goods is the address specified by the buyer in the order.
6. Ownership of the purchased goods is transferred to the buyer upon receipt of the goods and full payment of the purchase price for the goods.
7. The risk of damage to the goods passes to the buyer upon receipt.
8. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself. These costs do not differ from the basic rate. By sending the order, the buyer agrees to the use of distance communication means.
9. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Buyer receives notification of acceptance of the order by the Seller. The Buyer may cancel the order by sending an e-mail to the Seller specified in these Terms and Conditions.
10. In the event that there is an obvious technical error on the part of the seller when stating the price of the goods in the online store, the seller is not obliged to deliver the goods to the buyer at this clearly erroneous price, even if the buyer has been sent a confirmation of receipt of the order in accordance with these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to his e-mail address. The amended offer is considered a new draft of the purchase contract and the purchase contract is concluded in such a case by the confirmation of acceptance of the buyer to the seller's e-mail address.
IV.
Payment terms and delivery of goods
1. The Buyer undertakes to pay the price for the products according to No. III. paragraph 1. of these GTC.
2. After receiving the order, the seller will send the buyer payment details for payment, along with the order confirmation.
3. The website also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods provided on the website applies only to cases where the goods are delivered within the territory of the Czech Republic.
4. The buyer may pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract.
and) By bank transfer – with a maturity of 3 days, according to the payment instructions in the e-mail with the order confirmation
b) Comgate payment gateway – card/online transfer/Apple Pay/Google Pay; secured by the provider Comgate as (CNB).
5. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.
6. The Buyer acknowledges that in the event that the Seller has any overdue claim against him, the Seller is entitled to transfer this claim against the Buyer for collection through a third party, including the transfer of personal data that is necessary for the transfer and collection of the relevant claim. The Buyer also acknowledges and agrees that the costs associated with the collection of the claim through a third party may be collected together with the claim and its accessories. Any discounts on the price of the goods provided by the Seller to the Buyer cannot be combined with each other. The Seller is entitled to charge the costs of delivering the goods through the individual delivery methods listed above in Article IV. Paragraph 15.
7. The purchase price is stated including VAT, packaging and shipping and is payable within 7 days of concluding the purchase contract.
8. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before the goods are shipped is not an advance payment.
9. The goods are delivered to the buyer at the address specified by the buyer in the order.
10. The usual delivery time for cosmetic products is within 7 days of payment of the purchase price.
11. The seller's obligation to deliver the products shall expire if the products could not be delivered within 90 days of receipt of a properly placed order, unless the buyer and the seller agree on a longer period.
12. The buyer is obliged to take over the goods upon delivery. In the event that, for reasons on the buyer's side, it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery, unless the parties agree otherwise or the seller informs that it does not request payment of the costs for repeated delivery.
13. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the package and, if any defects are found, immediately notify the carrier. If the package is damaged, which indicates unauthorized entry into the package, the buyer is not obliged to accept the package from the carrier.
If the shipment is returned to the seller as undeliverable or the buyer does not accept the shipment from the courier or delivery person, or does not pick it up at the delivery point or post office within the specified storage period, the seller is entitled to charge the buyer a handling and/or delivery fee.
Failure to accept the shipment is considered a breach of the buyer's obligation to accept the ordered goods pursuant to Section 2118 and Section 2159 of Act No. 89/2012 Coll., the Civil Code, and in such a case the buyer is in default with the acceptance of the duly offered performance by the seller. In such a case, the seller is entitled to demand compensation from the buyer for the damage incurred, in particular the costs associated with transport, packaging, handling, storage or disposal of the shipment. For shipments delivered within the Czech Republic, the amount of this compensation is set at a flat rate of CZK 250 for each unaccepted shipment. For shipments delivered to other European Union countries, the seller is entitled to demand compensation for the costs actually incurred associated with transport and return of the shipment. In the event of repeated non-acceptance of the shipment, the seller is entitled to request payment of the purchase price in advance for subsequent orders from the buyer. This provision applies in particular to orders delivered to the Czech Republic, where payment by cash on delivery is possible.
14. Delivery methods:
and) Mail order office – pick-up points/boxes (CZ): 75 CZK (without delivery to the address)
b) Mail order company – payment upon receipt (CZ): 124,- CZK
C) DPD – delivery to address (CZ): 112 CZK (cash on delivery +49 CZK)
d) Free shipping in the Czech Republic over CZK 1,800. We offer delivery to Slovakia and selected EU countries individually upon request via e-mail: info@bohemiancosmetics.cz.
IN.
Withdrawal from the purchase contract
1. The Buyer acknowledges that, pursuant to Section 1837 of Act No. 89/2012 Coll., Civil Code, the purchase contract cannot be withdrawn from, in particular, in the following cases:
and) delivery of goods that have been customized according to the buyer's wishes or for his person,
b) deliveries of goods that are perishable or have a short shelf life,
C) deliveries of goods that were irreversibly mixed with other goods after delivery,
d) deliveries of goods in a sealed package that the buyer has removed from the package and cannot be returned for hygiene reasons.
E) Goods that cannot be returned after opening for hygiene reasons are considered to be, in particular, cosmetic products whose protective packaging has been broken or which have been opened or used after delivery.
2. Unless the case mentioned above or another case where withdrawal from the purchase contract is not possible, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The sample form for withdrawal from the purchase contract is Annex No. 1 to these GTC. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence via the contact details specified in the form.
3. In the event of withdrawal from the purchase contract, the seller shall return to the buyer all funds received from him under the purchase contract, including the costs of delivery of the goods, no later than fourteen (14) days from the withdrawal from the contract. The seller shall return the funds in the same way as he received them from the buyer, unless the parties agree otherwise. The seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he has sent the goods to the seller, whichever occurs first. If the buyer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall return to the buyer the costs of delivery of the goods only in the amount corresponding to the cheapest method of delivery offered.
4. In the event of withdrawal from the contract, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same way as the seller received them from the buyer (the seller shall return the funds received to the buyer in another way only if the buyer agrees to this). The seller is also entitled to return the performance provided to the buyer when the goods are returned to the buyer or in another way, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he/she sent the goods to the seller.
5. The seller is entitled to unilaterally offset the claim for compensation for damage incurred to the goods against the buyer's claim for a refund of the purchase price, and the seller is equally entitled to offset any payable receivable from the buyer against the buyer's claim for a refund of the purchase price.
6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time if it is clear that the buyer is in material breach of contract. In such a case, the seller will refund the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.
7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.
8. The buyer, who is a consumer, has the right to out-of-court settlement of a consumer dispute pursuant to Act No. 634/1992 Coll., on Consumer Protection. The entity authorized to carry out out-of-court settlement of a dispute is the Czech Trade Inspection. More information is available on the website www.coi.cz. The buyer - consumer has the right to initiate out-of-court settlement of a dispute arising from contracts concluded outside business premises online via the ODR platform available on the website ec.europa.eu/consumers/odr/.
VI.
Complaints procedure
General provisions
1. These complaints procedures apply to all movable goods (hereinafter referred to as "goods") purchased in the Bohemian Cosmetics sro online store. Where these complaints procedures refer to the seller, it is the company Bohemian Cosmetics sro, registered at the Regional Court in Pilsen, Section C, File 46244, Company ID: 225 09 984, with its registered office at Koželužská 3034/1, 301 00 Pilsen. For the purposes of these complaints procedures, the buyer is a natural or legal person who purchases goods in the Bohemian Cosmetics sro online store, with the exception of persons who are entrepreneurs and, when concluding the contract, it is clear from the circumstances that the purchase of goods or the provision of a service relates to their business activity. For the purposes of these business terms and conditions, an entrepreneur is a person who independently carries out gainful activity on his own account and responsibility in a trade or similar manner with the intention of doing so systematically for the purpose of making a profit. For the purposes of these Terms and Conditions, a consumer is any person (natural person) who, outside the scope of his business activity or outside the scope of the independent exercise of his profession, concludes a contract with an entrepreneur or otherwise deals with him. According to Directive (EU) 2019/771 of the European Parliament and of the Council, goods are understood to mean all tangible movable objects, whereby water, gas and electricity are considered goods within the meaning of this Directive if they are sold in a limited volume or in a certain quantity, and also all tangible movable objects that contain digital content or a digital service or are connected to digital content or a digital service in such a way that the absence of digital content or a digital service would prevent the goods from fulfilling their functions. The seller does not offer goods in the online store that contain digital content or a digital service or are connected to digital content or a digital service.
2. Buyer's rights from defective performance in the event of the sale of goods.
2.1. The seller is responsible to the buyer that the goods are free from defects upon receipt. The seller is responsible to the buyer in particular that the goods:
- corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
- it is suitable for the purpose for which the buyer requires it and to which the seller has agreed.
2.2. The seller further certifies to the buyer that in addition to the agreed properties, the goods:
- suitable for the purpose for which goods of this type are normally used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the sector in question, in the absence of technical standards,
- in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, it corresponds to the usual characteristics of goods of the same type that the buyer can reasonably expect, also taking into account public statements made by the seller or another person in the same contractual chain, in particular advertising or labelling; however, the seller is not bound by this statement if he proves that he was not aware of it or that it was modified at least in a comparable way at the time of conclusion of the contract, or that it could not have influenced the decision to purchase,
- delivered with accessories, including packaging and other instructions for use that the buyer can reasonably expect, and the goods correspond in quality or design to the sample or template that the seller provided to the buyer before concluding the contract, unless the seller specifically notified the buyer before concluding the contract that some property of the goods differs and the buyer expressly agreed to this when concluding the contract.
2.3. If a defect in the goods according to paragraph 2.1. becomes apparent within one year of receipt, it is assumed that the goods were defective upon receipt, unless the nature of the goods or the defect precludes this. This period does not run for the period during which the buyer cannot use the goods, if he has rightfully pointed out the defect.
2.4. The seller is also liable to the buyer for a defect caused by incorrect assembly or installation, which was carried out by the seller or under his responsibility according to the contract. This also applies if the assembly or installation was carried out by the buyer and the defect occurred as a result of a deficiency in the instructions provided by the seller. For consumable items, the shortest shelf life is indicated, or, for perishable items, the period during which the item can be used.
2.5. The buyer may complain about a defect that becomes apparent in the goods within two years of receipt. If the buyer has complained about the defect to the seller in a justified manner, the period specified above in this paragraph shall not run for the period during which the buyer cannot use the goods. If the goods have a defect, the buyer may request its removal. At his option, he may request the delivery of new goods without the defect or their repair, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value that the goods would have without the defect, and whether the defect can be removed in the other method without significant difficulties for the buyer. The seller may refuse to remove the defect if this is impossible or disproportionately expensive, in particular with regard to the significance of the defect and the value that the goods would have without the defect. The deadlines for handling complaints are set out in Article 4 below.
2.6. The buyer may request a reasonable discount or withdraw from the contract if:
- the seller refused to remove the defect or did not remove it in accordance with Section 2170, paragraphs 1 and 2 of Act No. 89/2012 Coll., Civil Code,
- the defect appears repeatedly,
- the defect is a fundamental breach of contract, or
- it is obvious from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.
2.7. The appropriate discount is determined as the difference between the value of the goods without defects and the defective goods that the buyer received.
2.8. A quality guarantee is created by a declaration by the guarantor that he will satisfy the buyer beyond his legal rights from defective performance, in particular by refunding the purchase price, replacing the goods or repairing them, or providing a service in this context, if the goods do not have the properties specified in the guarantee statement.
2.9. The buyer does not have the right to claim defective performance if he caused the defect himself.
2.10. A defect in the goods is not wear and tear caused by normal use or, in the case of used goods, wear and tear corresponding to the extent of its previous use.
3. Exercising rights arising from defective performance
3.1. The Buyer is entitled to exercise the rights under liability for defects pursuant to Article 2 (hereinafter referred to as the "complaint") only if he proves to the Seller that the goods were purchased from the Seller, including the date and approximate time of purchase (e.g. by presenting the original proof of payment for the goods or in another credible manner). The Buyer is obliged to state his name and contact details in the complaint.
3.2. The buyer is entitled to file a complaint at the seller's registered office. However, if another person is designated to carry out the repair, who is at the seller's location or at a location closer to the buyer, the buyer shall report the defect to the person designated to carry out the repair.
3.3. When making a complaint, the buyer is obliged to state which right from defective performance he is exercising, i.e. what method of handling the complaint he requests.
3.4. To eliminate the defect, the seller will take over the goods at his own expense. When delivering new goods, the buyer will return the originally delivered goods to the seller at his expense.
3.5. In the event of a complaint, the seller is obliged to confirm to the buyer in writing when the complaint was filed, what its content is and what method of handling the complaint the buyer requires; as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint. This obligation also applies to other persons designated to carry out the repair.
3.6. If the buyer has exercised the rights arising from defective performance legitimately, the period for exercising the rights arising from defective performance and the warranty period do not run for the period during which the buyer cannot use the defective goods. In such a case, the buyer has the right to compensation for the costs reasonably incurred in exercising the right arising from defective performance under the conditions set out in Section 1924 of Act No. 89/2012 Coll., the Civil Code. However, this right must be exercised no later than one month after the expiry of the period within which the defect must be pointed out, otherwise the court will not grant the buyer the right to the seller's objection.
3.7. If the buyer withdraws from the purchase contract when exercising his rights due to defective performance, he sends or hands over to the seller the goods he received from him. For the return of goods, it is not possible to use services in which the goods are delivered to a third party to their premises for subsequent collection by the addressee, and not directly to the seller (e.g. delivery points or delivery boxes, etc.). The seller will refund the purchase price to the buyer without undue delay after receiving the goods or after the buyer proves that he sent the goods to him.
4. Deadlines for handling complaints
4.1. If the buyer is a consumer, the complaint, including the removal of the defect, must be resolved and the consumer must be informed of this no later than 30 days from the date of the complaint, unless the seller and the consumer agree on a longer period.
4.2. In other cases, the seller will eliminate the defect within a reasonable time after it is pointed out in a way that does not cause significant inconvenience to the buyer, taking into account the nature of the goods and the purpose for which the buyer purchased them.
4.3. The seller is obliged to inform the buyer within the period for settling the complaint of the fact that his complaint has been settled after a professional assessment of the alleged defect, only if it is a complaint from a buyer who is a consumer. In other cases, it is entirely up to the buyer to inform the seller himself after the period for settling the complaint whether and how his complaint has been settled.
5. Picking up the goods after the repair or after the delivery of new goods without defects
5.1. If the complaint has been resolved by repairing the goods or delivering new, defect-free goods and the buyer does not collect the repaired or newly delivered goods without undue delay after the complaint should have been resolved, or without undue delay after notification of the resolution of the complaint, the seller may sell them in an appropriate manner for the account of the customer. Unless the nature of the goods prevents this, the seller shall notify the buyer of the intended sale of such goods and shall set him an alternative period for their acceptance, which may not be shorter than one month.
VII.
Processing of personal data
1. The Seller only processes the Buyer's personal data necessary for the purposes of preparing and/or implementing the concluded purchase contract, or for protecting the Seller's rights; other personal data may be processed on the basis of the Buyer's free consent given during mutual contact and revocable at any time.
2. The buyer agrees to the processing of the following personal data: name and surname, residential address, identification number, tax identification number, e-mail address, telephone number and residential address.
3. The seller may authorize a third party, as a processor, to process the buyer's personal data.
VIII.
Final provisions
1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, company ID: 000 20 869, internet address: https://adr.coi.cz/cs , e-mail: adr@coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from a purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from a purchase contract.
2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. All agreements between the seller and the buyer are governed by the law of the Czech Republic. If the relationship established by the purchase contract contains an international element (for example, goods are sent to another country, such as Slovakia, Hungary, Romania), then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the rights of the consumer arising from generally binding legal regulations.
4. All rights to the Seller's website (online store), in particular copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or part thereof without the Seller's consent.
5. The Seller is not liable for errors resulting from third party interference with the online store or from its use contrary to its intended purpose. The Buyer may not use procedures when using the online store that could have a negative impact on its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components constituting the online store without authorization and to use the online store or its parts or software in a manner that would be contrary to its intended purpose or purpose.
6. The buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
7. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
8. The purchase contract between the buyer and the seller can only be changed based on a written agreement.
9. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
10. These terms and conditions come into effect on January 1, 2026.
ANNEX No. 1
Form for withdrawal from the purchase contract (consumer)
Fill out and send this form only if you want to withdraw from the purchase contract within 14 days pursuant to Section 1829 of Act No. 89/2012 Coll., Civil Code.
Addressee:
Bohemian Cosmetics sro
Koželužská 3034/1
301 00 Pilsen
ID: 22509984
E-mail: info@bohemiancosmetics.cz
I hereby declare that I withdraw from the purchase contract for the purchase of these goods:
Product specifications:
…………………………………………………………………
Order number:
…………………………………………………………………
Order date:
…………………………………………………………………
Date of receipt of goods:
…………………………………………………………………
Consumer data
Name and surname:
…………………………………………………………………
Address:
…………………………………………………………………
E-mail:
…………………………………………………………………
Phone (optional):
…………………………………………………………………
Method of refund
Bank account number for refund:
…………………………………………………………………
(or another method of return after agreement with the seller)
Date:
…………………………………………………………………
Consumer signature:
(only if the form is sent in paper form)
…………………………………………………………………
Note to consumers
You must send the goods without undue delay, no later than 14 days from the date of withdrawal from the contract, to the address of the seller's registered office.
The consumer is only liable for any diminished value of the goods resulting from handling the goods in a manner other than that necessary to become familiar with the nature, properties and functionality of the goods.
Complaint form
Please fill out this form if you want to make a complaint about goods purchased in the Bohemian Cosmetics online store.
Seller
Bohemian Cosmetics sro
Koželužská 3034/1
301 00 Pilsen
ID: 22509984
E-mail: info@bohemiancosmetics.cz
Buyer details
Name and surname:
…………………………………………………………………
Address:
…………………………………………………………………
E-mail:
…………………………………………………………………
Phone:
…………………………………………………………………
Order information
Order number:
…………………………………………………………………
Order date:
…………………………………………………………………
Date of receipt of goods:
…………………………………………………………………
Claimed goods
Product name:
…………………………………………………………………
Number of pieces:
…………………………………………………………………
Batch number (if indicated on the packaging):
…………………………………………………………………
Description of the defect
Please describe the detected product defect as precisely as possible:
…………………………………………………………………
…………………………………………………………………
…………………………………………………………………
Required method of handling the complaint
(circle or fill in)
☐ exchange of goods for a new one
☐ discount on purchase price
☐ withdrawal from the purchase contract (refund)
Claim date
…………………………………………………………………
Buyer's signature
(only if the form is sent in paper form)
…………………………………………………………………
Important information
Since Bohemian Cosmetics products contain natural ingredients, the color, scent, or consistency of the product may naturally vary from batch to batch. These variations are a natural property of the ingredients used and do not constitute a product defect unless they affect the quality, safety, or functionality of the product.
Please send the claimed goods together with this form to the address of the seller's registered office. Please pack the goods in such a way that they are not damaged during transport.
